As part of our efforts to continuously enhance the customer experience and service quality for all our partners and customers, we are pleased to announce that the Kota Kinabalu branch has relocated to a new location on 25 November 2024.

The new location details are as below:
 

Lot 6, Ground and 1st Floor, Lorong Kompleks BSA, Kompleks BSA, Kolombong, 88450 Kota Kinabalu

Phone Number: 088-393129

We believe that these efforts will play a significant role in our aspiration to become the Leading General Insurer in Malaysia. 
 
Thank you for your support.

Following the circular released by the Malaysian Communications and Multimedia Commission (MCMC) on 1 September 2024, please be informed that with effect from 22 October 2024, Liberty General Insurance Berhad (LGIB) will be transitioning our Net Promoter Score (NPS) survey invitation from SMS to WhatsApp. You will receive a WhatsApp message from us upon your purchase, renewal, or claims of LGIB products. The sender will be displayed as (Liberty General Insurance) and the contact number will be (012-266 3288).

Rest assured, this is not a scam or a threat; it is a legitimate message from our company - aimed at gathering your feedback. This change is intended to enhance consumer protection against scams and data theft by limiting the sharing of personal information and unique links via SMS.

Liberty General Insurance Bhd (Liberty) has formed a strategic partnership with Auto Data Technology Sdn Bhd (Auto Data Technology), formerly known as Netstar Solutions Sdn Bhd, to transform the automotive insurance industry through the integration of advanced data analytics and IoT technologies (IoT).

This collaboration marks a significant step forward in adopting Usage-Based Insurance (UBI), a model that leverages real-time data to provide more personalised and accurate insurance solutions.

As the automotive industry continues to evolve with connected vehicles and smart technologies, the partnership between Auto Data Technology and Liberty aims to harness the power of big data analytics and IoT to offer customers more tailored insurance products.

Through the use of real-time data collection, including driving behaviour, mileage, and vehicle health, this collaboration enables a more accurate assessment of risk, leading to fairer premiums and more proactive customer engagement.

“Partnering with Liberty represents a pivotal moment for Auto Data Technology as we push the boundaries of what’s possible in automotive insurance,” said Dipankar Mitra, Chief Executive Officer of Auto Data Technology.

“Our data-driven approach is set to redefine how insurance companies assess risk and engage with their customers, paving the way for a more personalised and efficient insurance experience,” he added.

Puneet Pasricha (Pasha), CEO of Liberty General Insurance Berhad, said, “This partnership empowers us to provide our customers with more tailored and dynamic insurance solutions, reflecting their individual needs and driving behaviours.

By integrating advanced data analytics and real-time insights, we can elevate our service offerings and ensure that our solutions are not only personalised but also responsive to the evolving automotive landscape.”

Auto Data Technology cutting-edge platform will enable Liberty to engage with customers in a more personalised manner. By providing insights into driving habits and vehicle usage, customers will have the opportunity to make informed decisions about their coverage. This proactive approach not only enhances customer satisfaction but also fosters a deeper understanding of the benefits of safe driving practices.

The integration of big data analytics into Liberty’s operations will result in more precise risk assessments. By analysing vast amounts of data from connected vehicles, the partnership will allow for the development of more accurate risk profiles.

This will lead to more competitive pricing and better-managed risks, ultimately benefiting both the insurer and the insured.

To read more about Auto Data Technology and Liberty General Insurance, please visit www.autodatatechnologies.com and www.libertyinsurance.com.my.

Related News

• sme.asia: Auto Data Technology and Liberty General Insurance Partner to Revolutionise Automotive Insurance with Data-Driven Solutions
• dsf.my: Auto Data And Liberty General Insurance Partner To Revolutionise Automotive Insurance
• dagangnews.com: Auto Data Technology, Liberty bekerjasama tawarkan insurans automotif dipacu rumusan data dan teknologi IoT

Dear Valued Customers,

Following the announcement of e-invoicing implementation in October 2023 by the Inland Revenue Board of Malaysia (IRBM), Liberty General Insurance Berhad (LGIB) will be implementing e-Invoice in line with IRBM direction effective 1 August 2024.

e-Invoice is a Malaysia’s national agenda and part of the Twelfth Malaysia Plan, where the focus is on strengthening the digital services infrastructure and digitalising the tax administration. It will be used as proof of earnings and expenses for both individuals and businesses for income tax deduction purposes. As part of e-Invoice requirement, companies are required to submit data to IRBM relating to our provision of products and services, as listed in IRBM’s e-Invoice Guidelines.

We want you to note that this implementation will not affect the current processes, at this time, we are not required to issue validated e-invoice to customers until 30 June 2025. Existing invoices will continue to be provided as per the current practice.

For more information, you are encouraged to visit the IRBM portal.

If you have any questions or need further clarification, please feel free to reach out to our Contact Centres at:

Liberty Contact Centre:

1 300 888 990 | This email address is being protected from spambots. You need JavaScript enabled to view it.

Kurnia Contact Centre:

1 800 88 3833 | This email address is being protected from spambots. You need JavaScript enabled to view it.

AmAssurance Contact Centre:

1 800 88 6333 | This email address is being protected from spambots. You need JavaScript enabled to view it.